Program Support Coordinator
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Job Description
Program Support Coordinator supporting InGenesis healthcare workforce operations. Coordinating onboarding, scheduling, compliance, VMS activities, reporting, and employee relations remotely.
Responsibilities:
- Serve as the primary liaison between the Clinical Operations Manager and internal headquarters teams for assigned accounts
- Collaborate with operational leadership to align support activities with client expectations and program goals
- Conduct site visits as needed to address compliance concerns, resolve workforce issues, deliver materials, and troubleshoot equipment
- Support special projects, operational initiatives, and other business needs
- Coordinate and facilitate employee onboarding and orientation activities
- Manage onboarding and offboarding processes, including ticket creation and worker badge administration
- Handle timekeeping and payroll-related inquiries
- Create and maintain employee schedules in web-based workforce management systems
- Monitor timesheets and address attendance or compliance concerns
- Track employee onboarding, credentialing, documentation, and training compliance
- Provide administrative and coordination support related to employment policies and employee experience initiatives
- Assist with employee relations and compliance matters
- Assist managers with coaching conversations, performance improvement plans, corrective actions, and employee separations
- Provide coaching and guidance to frontline staff and team members
- Manage worker-related activities in Vendor Management Systems and troubleshoot issues
- Monitor VMS performance metrics and service-level expectations
- Create and distribute weekly and monthly workforce, onboarding, staffing, and timecard reports
- Review employee expense reports for compliance with travel and reimbursement policies
- Assist with recruiting and staffing efforts
- Support HR coordination efforts with headquarters leadership
- Provide guidance and oversight to support staff as assigned
- Perform additional duties supporting operational excellence and client satisfaction
Requirements:
- Associate degree or equivalent combination of education and experience
- 2+ years of experience in a VMS support, workforce coordination, HR support, or related operations role
- 2+ years of customer service experience
- Strong proficiency with Microsoft Office Suite and web-based workforce management systems
- Exceptional organizational, problem-solving, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Ability to handle confidential and sensitive information with discretion
- Ability to work independently, manage time effectively, and meet deadlines in a fully remote environment
- Strong written and verbal communication skills using phone, email, and virtual collaboration tools
- Frequent use of computers and office equipment
- Ability to file and retrieve documents and records
- May require standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending throughout the workday
Benefits:
- Fully remote work
- Collaborative and supportive team
- Reasonable accommodations for qualified individuals with disabilities
- Opportunity to impact employee experience, operational excellence, and client success
- Equal opportunity workplace
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