Launch Account Manager
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Job Description
Launch Account Manager overseeing project completion and revenue growth for newly acquired customers at PayNearMe. Building relationships and ensuring success metrics post-project implementation.
Responsibilities:
- Participate in new client project meetings to become knowledgeable with customers implementation configuration, use cases and pain points.
- Leverage knowledge to identify and pursue opportunities to maximize bookings within assigned accounts.
- Proactively identify potential upsell opportunities based on customer usage patterns, success metrics and deep relationships.
- Guide clients through onboarding and adoption to ensure long term success.
- Act as a trusted advisor, providing insights and recommendations to enhance the client’s payment operations using client identified customer success metrics to help guide conversations.
- Conduct training sessions prior to and after client launch.
- Monitor client satisfaction and performance post implementation and ensure the delivery of exceptional service to drive revenue, retention and growth until the account moves to sustaining categorization.
- Provide regular reporting to client and internally regarding performance trends and prediction of attainment potential.
- Serve as the primary point of contact for escalations and resolve issues promptly to ensure client satisfaction.
- Maintain an in-depth understanding of PayNearMe’s platform, features, and integration capabilities.
Requirements:
- Minimum of 2 years in account management, sales, or client success with a strong emphasis on revenue generation.
- Bachelor’s degree in Business, Marketing, or related field (Master’s preferred). Or equivalent experience.
- Strong consultative selling and relationship management abilities.
- Excellent verbal and written communication skills, with the ability to present value propositions and negotiate effectively.
- Technical aptitude to understand APIs, platform architecture, and integration processes.
- Experience in the payments industry or SaaS platforms is highly preferred.
Benefits:
- 100% Remote (must be in US)
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 2x / year in-person team meet-ups (2-3 days, company paid)
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