Lead Consultant, ServiceNow
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Job Description
Lead Consultant modernizing customer applications and enhancing ServiceNow platforms for Nüvitek. Leading Agile implementations, integrations, architectures, and client delivery.
Responsibilities:
- Envision, design, and implement new features using the ServiceNow low-code platform based on prioritized product backlogs.
- Solve challenging problems through innovative thinking, peer brainstorming, and use of internal and external resources.
- Build service requests, request items, and tasks using workflows.
- Manage data flows from customers to support teams delivering services.
- Lead and support ServiceNow deployments and implementation teams.
- Unit test developed features, including edge cases, and conduct peer code reviews.
- Participate in Agile meetings, including user story grooming, sprint planning, and retrospectives.
- Deliver client presentations during sprint demos and coordinate with intersecting teams.
- Participate in implementation architectures for digital solutions, frameworks, and accelerators.
- Share best practices internally and draft white papers as applicable.
- Build proofs of concept and technical solutions for internal applications.
- Collaborate with developers and engineers to modernize customer applications and enhance the ServiceNow platform.
Requirements:
- Bachelor’s degree in computer science, Information Systems, or an equivalent technical field.
- 6+ years of professional experience with the ServiceNow ecosystem performing project implementations in an Agile framework.
- 6+ years specializing in multiple offerings such as SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, and Service Provider (Domain Separation).
- Experience with HTML/CSS, JavaScript, XML, JSON, and CSV data models.
- Extensive experience creating and managing integrations including SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, data migration, and Flow Designer automation.
- Experience with CI/CD integrations, DevSecOps, security-in-the-pipeline, and code review.
- Understanding of IT delivery methodology and leading implementation teams according to solution design and architecture.
- Experience configuring ServiceNow Flows, Spokes, Service Catalog, App Engine, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Event Management.
- Experience creating reports and dashboards in ServiceNow Performance Analytics.
- ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CIS).
- Understanding of SQL, databases, data concepts, and business workflows.
- Strong verbal and written communication skills.
- US Citizen; ability to attain public trust clearance.
- Preferred: additional CIS certifications, Certified Scrum Master (CSM), cybersecurity certification such as Security+, U.S. Federal Government experience, open-source technology experience, and experience with Agile methodologies and project management.
Benefits:
- Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity.
- A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship.
- High-impact role bridging client engagement and technical delivery.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
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