Servicenow Platform Owner
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Job Description
ServiceNow Platform Owner leading strategy, implementation, governance, and adoption. Advancing enterprise applications for SRI, an independent nonprofit research institute creating solutions for safer, healthier, sustainable futures.
Responsibilities:
- Own the ServiceNow platform strategy, roadmap, architecture, governance, and ongoing evolution
- Partner with business and IT stakeholders to gather requirements, define priorities, and translate business needs into scalable ServiceNow solutions
- Lead and actively participate in the configuration, implementation, testing, deployment, and support of ServiceNow capabilities
- Manage ServiceNow projects and enhancements from requirements through delivery, including scope, schedule, dependencies, risks, and stakeholder communication
- Serve as the primary technical and functional subject matter expert for the platform, providing hands-on troubleshooting and production support
- Design and maintain workflows, integrations, automation, data models, roles, and platform configurations using ServiceNow best practices
- Drive adoption and continuous improvement of ITSM and other enterprise service management capabilities across SRI
- Establish platform standards and governance to ensure solutions are maintainable, secure, scalable, and aligned with enterprise architecture
- Manage ServiceNow releases, upgrades, testing, and platform health
- Evaluate and implement ServiceNow AI, automation, and emerging capabilities to improve employee experience and service delivery
- Partner with application owners, infrastructure, security, and support organizations on integrations and cross-platform initiatives
- Manage vendor relationships, licensing, and external implementation partners as needed
- Develop documentation, training, and processes that enable effective platform administration and user adoption
Requirements:
- 5+ years of hands-on ServiceNow experience
- Strong knowledge of ITSM/ITOM, Service Catalog, CMDB, Workplace Service Delivery (WSD), and HR Service Delivery (HRSD)
- Demonstrated experience owning and evolving the ServiceNow platform, including roadmap, architecture, standards, governance, lifecycle management, and adoption
- Strong requirements-gathering and solution-design skills
- Ability to partner effectively with business and technical stakeholders
- Proven experience providing hands-on ServiceNow administration, configuration, production support, troubleshooting, and continuous improvement
- Experience managing ServiceNow projects and enhancements from requirements through implementation, testing, deployment, and ongoing support
- Candidates who receive a conditional offer of employment will be subject to a background check
Benefits:
- Positions may qualify for SRI's Pay for Outstanding Performance program
- Positions may qualify for the annual Performance Based Compensation program
- Competitive benefits package
- Equal Opportunity Employer
- Inclusive working environment that nurtures a culture of belonging
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