Senior ServiceNow Developer
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Job Description
Senior ServiceNow Developer expanding Thales Australia's ServiceNow platform across ITSM and IRM. Designing automations, integrations, and governed solutions for secure enterprise service delivery.
Responsibilities:
- Develop, configure, and optimise the ServiceNow platform, including custom applications, workflows, integrations, scripting, and automations
- Support and lead the expansion of ServiceNow capabilities across ITSM and IRM modules
- Help shape the platform roadmap and future-state architecture
- Gather requirements, prioritise enhancements, and deliver scalable solutions aligned with ITIL practices and organisational governance
- Ensure platform reliability, security, and performance through code reviews, testing, troubleshooting, governance, and proactive monitoring
- Identify opportunities for automation, process improvement, and service optimisation
- Support upgrades, release management, documentation, service continuity, and operational support for critical ServiceNow applications
- Provide technical guidance to stakeholders and translate business requirements into effective solutions
- Establish development standards, best practices, and governance frameworks for the ServiceNow platform
Requirements:
- 4+ years of experience working with ServiceNow, including ITSM, IRM, or related platform capabilities
- 2+ years of hands-on ServiceNow development experience, including scripting, workflow development, integrations, and platform customisation
- Experience delivering ServiceNow enhancements and projects within an enterprise or complex operational environment
- Strong understanding of ITIL principles and service management best practices
- Strong analytical and problem-solving skills
- Excellent stakeholder engagement, communication, and interpersonal skills
- Proactive, self-motivated, and detail-oriented approach
- Relevant tertiary qualifications or equivalent industry experience
- Current ServiceNow Certified System Administrator (CSA) certification required
- Certifications such as Certified Application Developer (CAD), ITSM, IRM, or other ServiceNow specialisations highly regarded
- Australian citizenship and eligibility to obtain and maintain an appropriate Defence security clearance
- Successful completion of pre-employment police and, depending on role type, medical checks
Benefits:
- Competitive remuneration
- Superannuation
- Annual bonus
- Private medical insurance
- Flexible working arrangements
- Annualised performance review process
- Fitness Passport discount – access to a network of gyms across Australia from $15 per week
- Employee discounts with affiliates (travel, car hire, technology, medical insurance)
- Modernised paid parental leave
- Veterans leave
- Novated lease options
- Personal and professional training and development opportunities
- Sonder wellbeing and support partner
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