Lead Instructional Designer – AI Enablement
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Job Description
Lead AI instructional design and enablement programs for CDW, a technology solutions provider. Developing scalable learning strategies, measuring business impact, and coaching instructional design teams.
Responsibilities:
- Lead enterprise AI enablement initiatives for customer-facing coworkers, covering AI technical knowledge, solution positioning and selling, workforce productivity, and go-to-market readiness
- Manage AI enablement programs, including needs assessment, feedback, prioritization, instructional design, and stakeholder communications
- Provide strategic oversight for designing, developing, implementing, and measuring complex AI learning programs
- Translate cross-functional business requirements into organizational improvement and learning solutions
- Identify AI capability gaps and develop learning strategies with Sales, Solutions & Services, Revenue Operations, and executive stakeholders
- Research and apply AI, learning technology, and industry best practices
- Diagnose opportunities, recommend solutions, and improve organizational effectiveness
- Develop and execute project management strategies for resource allocation, timelines, and business requirements
- Measure learner skills, client satisfaction, adoption, proficiency, productivity, sales readiness, and business impact
- Define success metrics and evaluate AI enablement program effectiveness
- Present recommendations, project proposals, and business reviews to internal executive audiences
- Mentor and coach instructional design team members and provide thought leadership
- Evaluate and partner with external vendors or contractors when needed
- Maintain curriculum reviews with subject matter experts
- Lead project teams and direct instructional materials development
- Identify continuous improvement opportunities and develop business case recommendations
Requirements:
- Bachelor’s degree with 7+ years of experience in instructional design or a related field, or 11 years of equivalent instructional design or related experience
- Current, in-depth knowledge of learning technologies, best practices, and trends
- Experience leveraging AI-enabled tools for learning operations, content development, learner experiences, and team productivity
- Strong understanding of AI technologies, generative AI tools, and business applications
- Expertise in instructional design, adult learning theories, and evaluation methodologies
- Experience leading large-scale learning, enablement, or workforce capability initiatives focused on AI, emerging technologies, or digital transformation
- Ability to interpret business challenges and recommend training solutions
- Ability to communicate complex concepts and influence stakeholders
- Demonstrated time management, organization, and attention to detail
- Experience working with sales and services organizations to increase revenue and profit performance
- Experience leading AI-focused enablement programs for customer-facing teams
- Ability to build productive cross-functional relationships
- Ability to balance competing priorities, adapt to changing business needs, and meet deadlines
- Proficient in Microsoft Office applications and collaboration platforms
- Up to 10% travel
Benefits:
- Annual bonus target of 10% subject to terms and conditions of plan
- Benefits overview provided at https://cdw.benefit-info.com/
- Remote work arrangement
- Up to 10% travel
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