Lead ServiceNow Developer – Secret Cleared

Posted 8hrs ago

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Job Description

Lead ServiceNow architect designing secure, scalable platform solutions for ICF’s government and commercial clients. Driving integrations, compliance, delivery, client growth, and technical mentorship.

Responsibilities:

  • Provide expertise in all facets of the ServiceNow platform and integrated technologies
  • Design and architect comprehensive ServiceNow solutions aligned with client business requirements and industry best practices
  • Provide expert guidance on ServiceNow capabilities, customization options, and best practices
  • Lead solution design, implementation support, technical oversight, and integration with other systems
  • Ensure data consistency and integrity across platforms
  • Conduct performance analysis and optimization
  • Design quality assurance plans and ensure technical deliverables meet standards
  • Work with project managers to keep projects within scope and timeline
  • Communicate project status with practice leadership and clients
  • Support deployment registrations to maintain ServiceNow partner status
  • Design security plans and ensure compliance with security requirements
  • Create architecture diagrams, design specifications, implementation guidelines, and technical documentation
  • Contribute to the knowledge base and lead knowledge-sharing sessions
  • Stay current with ServiceNow, integrated technologies, tools, and industry trends
  • Build and maintain strong client relationships
  • Mentor and coach ServiceNow professionals and tailor growth plans
  • Foster relationships among ICF, ServiceNow, and clients
  • Develop client roadmaps for new ICF services and ServiceNow license opportunities
  • Present proposed technical solutions to potential clients
  • Collaborate with proposal teams to create proposals and oral presentations

Requirements:

  • 5+ years of experience implementing or architecting ServiceNow solutions
  • ServiceNow Certified System Administrator
  • Must hold an active Secret Clearance
  • Must reside in the U.S.
  • Must be authorized to work in the U.S.
  • All work must be performed in the U.S.
  • Must have one of these certifications: CISSP, Security+, CASP+, or CISM
  • ServiceNow Certified Application Developer (preferred)
  • In-depth understanding of ServiceNow best practices and industry trends
  • Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts
  • Understanding of Risk Management concepts and systems including IRM
  • Understanding of platform security including RBAC, Data Policies, SSO, and integration security
  • Experience with Integration Hub, REST API, and custom integration scripting
  • Extensive experience across numerous parts of the ServiceNow platform and commonly integrated third-party technologies
  • Proficiency in JavaScript, GlideScript, and other relevant languages
  • Experience designing and leading complex solutions and integrations
  • Expertise in system architecture and design principles, including scalable, resilient, and maintainable solutions
  • Excellent written and oral communication skills
  • Exceptional problem-solving and critical-thinking abilities
  • Excellent presentation and stakeholder management skills
  • Excellent conflict resolution skills

Benefits:

  • Equal opportunity employer
  • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
  • Confidential accommodation support
  • Benefit offerings referenced under the Transparency in (Benefits) Coverage Act