Senior ServiceNow Developer
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Job Description
Senior ServiceNow Developer building and integrating ITSM applications for GDIT, a government technology and professional services company. Supporting mission-critical U.S. government, defense, and intelligence programs.
Responsibilities:
- Build and customize ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management
- Create Business Rules and Script Includes to automate processes and meet business requirements
- Integrate ServiceNow with other systems using REST, SOAP, and related technologies
- Perform user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows
- Provide end-user support and troubleshoot integrated processes and platform functionality
- Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
- Participate in technical process reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications and obtain additional certifications
- Contribute to mission-critical government projects and technical specifications
- Travel less than 10%
Requirements:
- Technical Training, Certification(s) or Degree
- 3+ years of related experience
- Experience developing and customizing ServiceNow applications and ITSM modules
- Experience with SOAP, REST, web services, and creating and consuming integrations
- Scripting skill in at least one language, preferably JavaScript
- Exposure to Import Sets, Transform Maps, and CMDB
- Ability to analyze requirements, troubleshoot issues, and develop technical solutions
- Understanding of Agile software testing from smoke testing through integration and production deployment
- Ability to document and create functionality aligned with customer value streams
- Organizational and time management skills in a rapid software development environment
- Ability to learn new technologies quickly
- Good communication skills with technical and non-technical stakeholders
- Analytical, problem-solving, and debugging skills
- Ability to drive methodology changes, manage customer deliverables, and resolve process issues
- Ability to communicate as a technical authority and contribute to proposals and technical specifications
- Ability to lead Scrum demos, work groups, and team efforts
- Ability to collaborate with and influence stakeholders, mentor junior team members, and support staff development
- ServiceNow Certified Systems Administrator certification
- Active Top Secret clearance or DOE Q Access Authorization
- US citizenship required
Benefits:
- Comprehensive medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Full-flex work weeks where possible
- Paid time off, including vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team
- Award-winning culture of innovation and military-friendly workplace
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