Principal ServiceNow Developer
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Job Description
ServiceNow Developer Principal designing and integrating ITSM applications for GDIT, a government technology and professional services company. Leading technical solutions, customer demos, and process improvements.
Responsibilities:
- Design, build, and customize ServiceNow applications and ITSM modules
- Create Business Rules, Script Includes, and other custom scripts to automate processes
- Integrate ServiceNow with other systems using REST, SOAP, and web services
- Perform user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows
- Provide end-user support and troubleshoot integrated processes and platform functionality
- Define and create reports, dashboards, and data analysis products with end users and stakeholders
- Participate in technical process reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications and obtain additional certifications
- Contribute to whitepapers, BOEs, and design documents
- Lead high-stakes customer demonstrations
- Drive methodology changes, manage deliverables, resolve process issues, and shape standards
- Mentor junior team members, support staff development, lead knowledge-sharing sessions, and lead innovation projects and technology pilots
Requirements:
- Technical training, certification(s), or degree
- 5+ years of related experience
- Expertise developing and customizing ServiceNow applications and ITSM modules
- Proficiency with SOAP, REST, web services, and integrations
- Strong scripting skills in at least one language, preferably JavaScript
- Understanding of Import Sets, Transform Maps, and CMDB
- Ability to analyze requirements, troubleshoot issues, and develop technical solutions
- Analytical, problem-solving, and debugging skills
- Understanding of Agile software testing lifecycle from smoke testing through production deployment
- Ability to document and create functionality aligned with customer value streams
- Ability to communicate as a high-level technical authority and lead customer demonstrations
- Organizational and time-management skills
- Ability to learn new technologies quickly
- Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
- Strong communication and stakeholder negotiation skills
- Ability to collaborate with and influence stakeholders, mentor junior team members, lead knowledge shares, and lead innovation projects and technology pilots
- ServiceNow Certified Systems Administrator certification
- Must be able to pass a background check and obtain DHS HQ Public Trust/Federal suitability clearances
- US citizenship required
- Willingness to travel less than 10%
Benefits:
- Comprehensive medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Full-flex work weeks
- Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Wellness packages
- Award-winning culture of innovation and military-friendly workplace
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