Principal Technical Consultant – ServiceNow
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Job Description
Principal Technical Consultant liderando soluções complexas e escaláveis em ServiceNow. Consultoria técnica para transformação digital, integrações e governança empresarial.
Responsibilities:
- Lead the design and implementation of complex ServiceNow solutions
- Apply best practices, technical standards, and platform architecture principles
- Work with clients to assess the current state and define the future state
- Translate business needs into scalable technical solutions
- Provide technical leadership for large-scale implementations, integrations, and enterprise transformation programs
- Identify technical and delivery risks and propose mitigation plans
- Support technical governance and ensure solution quality throughout the project lifecycle
- Collaborate closely with architects, consultants, delivery teams, partners, and stakeholders
- Guide, develop, and mentor consultants and technical professionals
- Promote knowledge sharing and continuous improvement
- Leverage AI, automation, and AI-powered tools to drive efficiency gains, support decision-making, and improve service delivery
Requirements:
- Proven experience in consulting, professional services, or enterprise technology environments
- Strong hands-on experience designing and implementing ServiceNow solutions
- Experience working in complex enterprise environments
- Proven experience leading large-scale technical programs, integrations, and multidisciplinary teams
- Knowledge of ServiceNow domains/workflows and their associated business processes
- Experience with AI, automation, or AI-driven insights tools applied to process and business outcome improvement
- Excellent communication skills with both technical and executive audiences
- ServiceNow certifications relevant to the applicable workflows/domains
- Advanced or fluent English
- Availability to travel up to 50%
- Preferred: Experience serving as a Trusted Advisor on ServiceNow enterprise transformation initiatives
- Preferred: Experience driving platform adoption and change management
- Preferred: Experience with technical strategy and governance involving multiple stakeholders and partners
- Preferred: Strong analytical and complex technical problem-solving skills
- Preferred: Experience developing and mentoring consultants and high-performing technical teams
Benefits:
- 100% remote work model
- Global environment
- Travel of up to 50%, as required by projects and clients
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