ServiceNow ITOM, CMDB Architect
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Job Description
ServiceNow ITOM and CMDB Architect designing enterprise CMDB, Discovery, and Service Mapping solutions. Governing infrastructure data across ITSM, security, asset management, and AIOps capabilities.
Responsibilities:
- Define the overall ServiceNow ITOM and CMDB architecture and roadmap.
- Establish CMDB architecture aligned with ServiceNow CSDM principles.
- Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership.
- Develop standards for CI lifecycle management, naming conventions, data quality, and governance.
- Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms.
- Lead the implementation and optimization of ServiceNow Discovery.
- Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior.
- Develop Discovery strategies for servers, databases, network devices, cloud infrastructure, virtual environments, storage, applications, and containers/Kubernetes.
- Identify and resolve Discovery gaps and inaccurate CI population.
- Establish Discovery coverage and data-quality metrics.
- Design and implement ServiceNow Service Mapping.
- Build application and business service maps and establish mapping standards and service ownership.
- Configure and troubleshoot horizontal and top-down discovery.
- Develop application dependency models supporting Incident, Problem, Change, Impact Analysis, and AIOps use cases.
- Partner with application and infrastructure teams to validate service relationships.
- Establish a sustainable CMDB governance model, data ownership, accountability, data-quality KPIs, duplicate CI remediation, CMDB Health and Data Manager strategies, CI lifecycle processes, and governance for manual versus automated CI creation.
- Lead adoption of the Common Service Data Model (CSDM), define CSDM classes and relationships, and develop a CSDM maturity roadmap.
- Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities.
- Architect CMDB integrations with Azure/AWS, VMware, Active Directory, SCCM/MECM, Intune, ServiceNow Asset Management, monitoring, endpoint management, network management, security, and enterprise application repositories.
- Evaluate REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors.
- Ensure integrations follow CMDB identification and reconciliation standards.
Requirements:
- Generally, requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
- 7+ years of hands-on experience in ITOM configuring Discovery and building Service Maps
- 5+ years of hands-on experience establishing foundational Configuration Mgmt Database (CMDB).
- Demonstrated experience designing enterprise-scale CMDB solutions.
- Strong understanding of IT Infrastructure and enterprise technology environments.
- Experience with cloud technologies, particularly Azure and/or AWS
- Strong understanding of ITIL and Configuration Mgmt processes.
- 7+ years of experience in the ServiceNow platform
- Certified System Administrator (CSA) required
- Candidates must verify and provide documentation demonstrating the required ServiceNow certifications, licenses, or credentials.
- Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
Benefits:
- Remote position
- Travel up to 25% of the time
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