Senior ServiceNow Developer – IT Asset Management, HAM Pro, SAM Pro
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Job Description
Senior ServiceNow Developer building HAM Pro, SAM Pro, Service Catalog, and integration solutions. Supporting digital transformation projects for Miratech’s global enterprise clients.
Responsibilities:
- Design, develop, and support Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) solutions
- Configure and optimize hardware and software asset lifecycle processes, including request, fulfillment, deployment, reclamation, refresh, and retirement
- Support software compliance, normalization, reclamation, SaaS optimization, and asset governance initiatives
- Develop and maintain Service Catalog Items, Record Producers, approval workflows, and fulfillment processes
- Build automation solutions using Flow Designer, Integration Hub, and ServiceNow platform capabilities
- Design and implement integrations using REST APIs, Import Sets, and Transform Maps
- Integrate ServiceNow with enterprise applications, SaaS platforms, endpoint management tools, and asset repositories
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer Flows, Scheduled Jobs, and Scripted REST APIs
- Troubleshoot platform, integration, and automation issues through root cause analysis
- Support ITSM processes including Incident, Change, Problem, and Request Management
- Maintain CMDB data quality, asset-to-CI relationships, and support CSDM initiatives
- Ensure solutions adhere to ServiceNow best practices, governance standards, and technical documentation requirements
Requirements:
- 8+ years of hands-on ServiceNow development experience
- 5+ years of experience implementing and supporting IT Asset Management solutions
- Strong experience with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations
- Extensive experience building Catalog Items, Record Producers, and automated fulfillment workflows
- Strong JavaScript and ServiceNow scripting expertise
- Experience with Import Sets, Transform Maps, Data Imports, and workflow automation
- Good understanding of ITSM processes and service delivery concepts
- Working knowledge of CMDB, Discovery, CSDM concepts, and Asset-to-CI relationships
- ServiceNow Certified System Administrator (CSA) certification required
- Certified Application Developer (CAD) certification — nice to have
- ITIL Foundation Certification — nice to have
- Experience with ServiceNow Discovery and CMDB health initiatives — nice to have
- Exposure to SaaS license optimization and software compliance programs — nice to have
- Experience working in large enterprise ServiceNow environments — nice to have
Benefits:
- Comprehensive compensation and benefits package, including health insurance
- Relocation program
- Remote work flexibility
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events
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