Leaves Administration Specialist, Bilingual – Spanish
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Job Description
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Responsibilities:
- Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
- Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
- Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
- Provide employees/managers with information and assistance regarding potential leaves
- Produce and track all required documentation
- Assess, adjudicate, and track all FMLA claims and available time
- Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
- Update employee records in the HR/Payroll system as appropriate
- Escalate issues to the proper management resource as appropriate
- Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
- Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
- Consult with clients on best practices and policy reviews for compliance
- Support new client onboarding process
- Assist with client projects as needed
Requirements:
- BILINGUAL REQUIRED - Spanish Speaking
- A Bachelor’s Degree is required
- Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
- Knowledge of FMLA, State Leave regulations and requirements and ADA is required
- Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
- Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
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