Legal Assistant
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Job Description
Legal Assistant providing support and customer service in immigration matters. Handling calls, drafting forms, and managing client cases remotely in Ciudad de México.
Responsibilities:
- Manejar grandes cantidades de llamadas entrantes.
- Redactar formularios de inmigración.
- Identificar y evaluar las necesidades de los clientes para brindar satisfacción.
- Construir relaciones sostenibles de confianza a través de una discusión abierta e interactiva.
- Proporcionar información precisa, válida y completa utilizando los métodos/herramientas adecuadas.
- Administrar y actualizar los casos asignados cada mes.
- Gestionar quejas, proporcionar soluciones y opciones adecuadas dentro de los plazos; hacer seguimiento para asegurar la resolución.
- Mantener registros de interacciones con clientes, procesar cuentas de clientes y archivar documentos.
- Seguir los procedimientos, pautas y políticas de comunicación.
- Hacer un esfuerzo adicional para involucrar a los clientes.
Requirements:
- Fluidez en inglés, capaz de leer, escribir y hablar con total facilidad y casi perfección.
- Horario laboral en la zona horaria de Arizona.
- Licenciatura de una universidad acreditada, preferida, no requerida.
- Experiencia previa como asistente legal o paralegal es preferida.
- Pasión por la ley de inmigración y compromiso demostrado con la justicia social y nuestra misión.
- Excelentes habilidades de comunicación verbal y escrita.
- Altamente organizado y orientado a los detalles; debe poder trabajar de manera multidisciplinaria.
- Fuertes habilidades interpersonales, que incluyan la capacidad de abogar ante organismos gubernamentales y otras organizaciones.
- Capacidad para gestionar eficazmente una carga de casos grande.
- Experiencia en trabajar con poblaciones diversas, especialmente con hablantes no nativos de inglés.
- Debe poder comunicarse eficazmente con clientes de diversos antecedentes culturales y lingüísticos.
- Alguna experiencia comprobada en atención al cliente o experiencia como representante de servicio al cliente.
- Fuertes habilidades en administración telefónica y capacidades de escucha activa.
- Orientación al cliente y capacidad para adaptarse/responder a diferentes tipos de caracteres.
- Habilidades excepcionales de comunicación y presentación.
- Capacidad para multitarea, priorizar y controlar el tiempo de manera efectiva.
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