Temporary Legal Assistants
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Job Description
Bilingual Legal Assistant supporting the immigration law team remotely for a 4-month contract. Ensuring high customer satisfaction and managing a large caseload effectively.
Responsibilities:
- Manejar grandes cantidades de llamadas entrantes
- Redactar formularios de inmigración
- Identificar y evaluar las necesidades de los clientes para ofrecer satisfacción
- Construir relaciones sostenibles de confianza a través de discusiones abiertas e interactivas
- Proporcionar información precisa, válida y comprensiva utilizando los métodos/herramientas adecuadas
- Administrar y actualizar los casos asignados cada mes
- Gestionar quejas, proporcionar soluciones y opciones adecuadas dentro de los límites de tiempo; hacer seguimiento para asegurar resolución
- Mantener registros de interacciones con los clientes, procesar cuentas de clientes y archivar documentos
- Seguir los procedimientos de comunicación, pautas y políticas
- Ir un paso más allá para interactuar con los clientes
Requirements:
- Inglés fluido, capaz de leer, escribir y hablar con total facilidad y casi perfección
- Horario comercial en la zona horaria de Arizona.
- Título de licenciatura de una universidad acreditada, preferido, no requerido.
- Experiencia previa como asistente legal o paralegal es preferida.
- Pasión por el derecho de inmigración y compromiso demostrado con la justicia social y nuestra misión.
- Excelentes habilidades de comunicación verbal y escrita.
- Muy organizado y orientado a los detalles; debe poder trabajar en un entorno multitarea.
- Fuertes habilidades interpersonales, incluida la capacidad de abogar con organizaciones gubernamentales y otras.
- Capacidad para gestionar un gran volumen de casos.
- Experiencia trabajando con poblaciones diversas, especialmente hablantes no nativos de inglés
- Debe poder comunicarse eficazmente con clientes de diversos antecedentes culturales y lingüísticos.
- Alguna experiencia comprobada en atención al cliente o experiencia como representante de servicio al cliente
- Fuertes habilidades de administración de teléfonos y capacidades de escucha activa
- Orientación al cliente y capacidad para adaptarse/responder a diferentes tipos de caracteres
- Habilidades excepcionales de comunicación y presentación
- Capacidad para multitarea, priorizar y controlar el tiempo de manera efectiva.
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