Legal Customer Service Representative – Help Desk
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Job Description
Legal customer service representative supporting a New York consumer protection law firm. Handling client calls, settlement documentation, document review, and attorney administrative support remotely.
Responsibilities:
- Respond to client concerns via phone using Salesforce CRM software
- Work with collections agencies by phone to obtain settlement documentation
- Review documents from clients and collections agencies to ensure they meet specified criteria
- Upload documents to the firm’s system
- Provide administrative support to attorneys in litigation-related matters and office staff
- Perform other ad hoc tasks as needed
- Handle a heavy client-facing workload in a call center structure
Requirements:
- Minimum of 1–2 years of office support experience
- Superior organizational and time-management skills
- Computer literacy and ability to learn the firm’s case management software
- Highest ethical standards and professional integrity
- Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
- Must be located within the Eastern Time Zone
- Fluent Spanish is a plus
- Salesforce experience is a plus
Benefits:
- Compensation is competitive and commensurate with expertise and previous experience
- Training & Guidance
- Medical, Dental & Vision Benefits
- 401K Benefits with Employer Match
- Paid Time Off (PTO)
- An incredible team of smart and supportive people!
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