Legal Support Receptionist
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Job Description
Legal Support Receptionist serving a law practice, handling client communications and ensuring professional interactions. Balance empathy with firmness while managing stress and boundaries for callers.
Responsibilities:
- Assist with client communications and follow-ups
- Schedule call backs and coordinate availability
- Maintain and update a detailed call log
- Transfer calls to the correct department or team member
- Take messages and forward them to attorneys in a timely manner
- Answer incoming phone calls and direct them appropriately
- Support attorneys with client communication tasks as assigned
- Respond to courts and manage text message communications
- Provide basic translation support when needed
Requirements:
- Full-time remote position
- Software: Lawmatics, Shared inbox
- Required skills: Friendly yet firm approach
- Ability to deal with stressed and anxious individuals
- Ability to establish boundaries with angry or rude callers
- Calm and reasonable emotional management
- Strong communication skills in English
- Detail-oriented and organized
- Professional and courteous demeanor
- Proactive problem-solving skills
- Ability to work independently and collaboratively
- Trustworthy with confidential information
Benefits:
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
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