Legal Operations Lead
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Job Description
Legal Operations and Contracts Lead co-managing legal requests and overseeing contract management. Collaborating with cross-functional teams and implementing process improvements to enhance efficiency.
Responsibilities:
- Co-manage legal request intake, triage issues, and provide guidance on legal and compliance questions across the organization.
- Develop and enforce legal processes and policies to improve efficiency, facilitate change, and control costs, including legal billing guidelines and budget optimization.
- Co-manage legal technology solutions, including contract lifecycle management systems, e-signature platforms, AI tools, and vendor relationships.
- Identify and implement process improvements and best practices to enhance operational efficiency and reduce legal risk.
- Co-develop and maintain forms, playbooks, templates, and policies to support scalable legal operations.
- Assist with end-to-end contract lifecycle management, from drafting and negotiation to execution and compliance monitoring.
- Monitor contract and vendor timelines, including renewals and key milestones.
- Collaborate with external vendors and legal service providers to optimize service delivery and cost-effectiveness.
- Manage outside counsel usage and spend across all practice areas.
- Maintain trademark and patent portfolios including renewals and deadlines.
- Draft and send cease and desist letters for brand enforcement.
- Assist with IP litigation support, including evidence gathering, document production, and serving as liaison with outside counsel.
- Review and advise on marketing collateral (digital, print, web, email, video, paid media) for compliance with advertising and consumer protection laws, including insurance-specific regulatory requirements.
- Work closely with marketing teams on advertising claims, ensuring consistency with FTC guidelines, insurance regulatory standards, and prohibition on misleading statements in insurance advertising.
- Contribute to maintaining marketing claims bank, internal guidelines, and review checklists.
- Assist with responding to data subject access and deletion requests, ensuring timely processing and compliance.
- Work with SVP of Legal to ensure company stays current with evolving privacy laws (CCPA/CPRA and other U.S. state privacy laws).
- Support security reviews as needed.
- Provide legal support to cross-functional teams including marketing, sales, agency, customer support, IT/security, finance and other business units, contributing to the achievement of overall business objectives.
- Liaise closely with litigation, IP, employment, corporate, and other outside counsel on case management, scheduling, and records maintenance.
- Assist with M&A, financing, and legal diligence projects as needed.
- Request and maintain corporate records.
- Assist in developing training materials for legal and cross-functional teams on legal processes, corporate compliance, contract management and other relevant legal updates.
Requirements:
- Paralegal certificate, associate/bachelor's degree plus paralegal certification, or equivalent legal work experience.
- 10+ years of paralegal or legal professional experience, ideally combining law firm and in-house environments.
- Familiarity with privacy frameworks (CCPA/CPRA and other U.S. state privacy laws) and experience managing privacy operations including DSAR processing and compliance workflows.
- Experience with procurement or vendor management a plus.
- Hands-on experience maintaining trademark and patent portfolios, coordinating with outside counsel, and supporting brand enforcement actions including C&D letters and litigation support.
- Demonstrable knowledge of U.S. advertising and marketing law and consumer protection principles. Experience reviewing marketing materials and working collaboratively with marketing teams.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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