LMS Administrator
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Job Description
LMS Administrator managing the Joint Knowledge Online learning management system for the Defense Health Agency. Administering course content, user accounts, and ensuring compliance with federal training standards.
Responsibilities:
- Serve as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurations
- Build, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standards
- Manage user accounts, roles, permissions, and organizational hierarchies within the LMS
- Troubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely manner
- Ensure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standards
- Generate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managers
- Monitor training completion rates and flag non-compliance to appropriate stakeholders
- Maintain accurate learner records and audit trails in accordance with federal records management requirements
- Serve as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end users
- Collaborate with instructional designers and eLearning developers to ensure seamless content integration into JKO
- Provide training and guidance to course managers and content owners on LMS functionality and best practices
- Conduct regular audits of course content, user data, and system configurations to ensure accuracy and integrity
- Identify opportunities to improve LMS workflows, user experience, and reporting capabilities
- Stay current on JKO platform updates, new features, and DoD eLearning policy changes
- Document LMS processes, standard operating procedures (SOPs), and user guides
Requirements:
- 3–5 years of experience administering a learning management system, preferably JKO or another DoD/federal LMS platform
- Demonstrated experience managing user accounts, course content, and reporting within an enterprise LMS environment
- Familiarity with SCORM, xAPI (Tin Can), and AICC standards and how they interact with LMS platforms
- Strong analytical skills with the ability to produce accurate, meaningful training reports from LMS data
- Excellent written and verbal communication skills; ability to convey technical information clearly to non-technical audiences
- Strong attention to detail and commitment to data accuracy and system integrity
- Ability to obtain and maintain a DoD security clearance (clearance level determined by program requirements)
- U.S. citizenship required
Benefits:
- On-site, hybrid, or remote schedule commensurate with contract requirements and government direction
- May require occasional support outside of core business hours to address system outages or urgent training deadlines
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