Logistics Coordinator
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Job Description
Logistics Coordinator supporting Cryoport’s logistics management team by monitoring shipments and handling communications. Ensuring timely resolutions of shipment issues and other logistical tasks.
Responsibilities:
- Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
- Escalating exceptions internally to Logistics Managers
- Answering and routing client and carrier communications internally
- External communications to carriers and clients throughout shipment
- Following up with written and verbal communication
- Managing inbound calls and redirecting to appropriate parties
- Approving and creating orders in the portal
- Booking shipments with couriers
- Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
- Administrative tasks such as data entry required, but not limited to
- A readiness to assume other duties as assigned
- A willingness to work after hours and/or weekend shifts if needed
Requirements:
- High school diploma or GED required
- Must be proficient in Microsoft Office, including Outlook
- 2+ years of General Logistics management & Customer Service preferred
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