Logistics & Trucking Operations Virtual Assistant
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Job Description
Business Support Virtual Assistant managing logistics and trucking operations for clients worldwide. Delivering services related to account management, dispatch coordination, and shipment tracking.
Responsibilities:
- Set up trucking accounts for new clients.
- Maintain accurate records of client information in CRM and tracking sheets.
- Ensure all documentation and account details are properly organized.
- Dispatch LTL (Less-than-Truckload) and TL (Truckload) shipments for pickup.
- Coordinate directly with carriers to confirm pickup and delivery schedules.
- Monitor shipment status and proactively communicate updates to clients.
- Track shipments daily and provide status updates.
- Coordinate with brokers for customs clearance when required.
- Review rebills and resolves disputes related to GTZ shipments.
- Prepare and send freight quotes to customers.
- Respond to customer inquiries regarding rates, transit times, and shipment updates.
Requirements:
- 3+ years' experience in logistics, freight brokerage, trucking operations, or dispatch support.
- Strong understanding of LTL and TL shipment processes.
- Experience coordinating with carriers and customs brokers.
- Familiarity with freight billing, rebills, and dispute resolution.
- Strong organizational and multitasking skills.
- Excellent written and verbal English communication skills.
- Neutral or near-native English accent.
- Ability to work evening shifts reliably.
- Detail-oriented with strong problem-solving skills.
Benefits:
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
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