Manager, Account Management
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Job Description
Manager, Account Management for Lifted overseeing enterprise accounts and driving revenue growth. Leading a high-performing team to maximize the value of Lifted solutions.
Responsibilities:
- Lead, hire, coach, and develop a team of Enterprise Account Managers, setting clear performance expectations and holding the team accountable to high-quality execution and results
- Own team revenue, expansion, retention, and forecast accuracy across the team’s book of business
- Ensure a disciplined, repeatable pipeline and deal management motion by regularly inspecting pipeline health, deal quality, and close plans, and intervening in at-risk situations
- Coach Account Managers through regular 1:1s, deal reviews, and feedback, providing actionable guidance on account strategy, prioritization, and deal execution
- Develop individualized growth plans aligned to role competencies and career progression; address performance issues directly and in a timely manner
- Act as an executive sponsor on strategic or escalated accounts to unblock progress and support complex deal execution
- Leverage data to manage the business, anticipate risk, and continuously improve execution standards and operational rigor
- Partner cross-functionally with Customer Success, Talent and Delivery teams, Sales Operations, and Product to deliver consistent, high-quality customer outcomes
- Exercise strong judgment, customer-centricity, critical thinking, and a bias for action
Requirements:
- 5+ years of people leadership experience managing quota-carrying Account Management, Sales, and/or Account Executive teams
- Proven track record of meeting or exceeding revenue targets, with strong commercial judgment and business acumen
- Demonstrated ability to develop high-performing teams that operate as trusted advisors to enterprise customers
- Experience in staffing, contingent workforce, VMS/MSP, HR tech, or talent acquisition industries strongly preferred; experience with SaaS and consumption-based business models a plus
- Exceptional communication skills and executive presence, with the ability to influence senior stakeholders and decision-makers
- Strong data-driven problem solver who thrives in ambiguous, fast-paced environments and anticipates challenges before they arise
- High sense of ownership, resilience, and bias for action—you are comfortable rolling up your sleeves and driving outcomes
- Equally comfortable setting long-term strategy and diving into the details to resolve complex issues or fix broken processes
Benefits:
- Comprehensive medical coverage for you and your family
- Unlimited PTO
- 401(k) plan with matching
- 12 weeks of paid parental leave
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