Manager, Accounts Receivable Services – Hospital Experience
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Job Description
Accounts receivable manager overseeing hospital billing teams for Med-Metrix. Managing collections, compliance, client reporting, staff performance, and healthcare-related operations.
Responsibilities:
- Monitor and oversee daily activities of the accounts receivable team
- Manage accounts receivable operations, staff training, and client relationships
- Monitor client inventory, timely and accurate account work, and collection goals
- Coordinate follow-up activities and ensure equitable work assignments
- Ensure quality and productivity standards are met and address performance gaps
- Ensure supervisors conduct timely and accurate productivity and quality monitoring
- Document and enforce client-specific policies and procedures
- Monitor client AR and proactively address performance issues
- Provide assistance and resolution to external and internal client inquiries
- Prepare and maintain reports and logs
- Assist with monthly client reporting
- Monitor Smartfeed assignments in the MPower Workflow system and ensure appropriate account assignment
- Escalate identified workflow issues to the Director, Vice President, and Customer Support
- Review contract pricing and escalate issues to the director and contract management team
- Maintain current knowledge of healthcare-related issues and regulations
- Identify issues and work with the Vice President on resolution
- Provide training, monitoring, feedback, and disciplinary action as necessary
- Maintain professionalism and confidentiality
- Monitor team attendance and PTO usage
- Disable remote client access for terminated or transferred employees when applicable
- Ensure direct reports are trained and compliant with Information Security and HIPAA policies
- Limit PHI viewing to the minimum necessary and report security or HIPAA concerns to HIPAA Officers
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years’ experience in a hospital business office setting or similar setting
- Must be reliable, responsible, goal oriented and flexible
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills and ability to communicate well at all levels of the organization
- Strong problem solving and creative skills
- Ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Must possess a smart-phone or electronic device capable of downloading applications for multifactor authentication and security purposes
- Occasional travel to Med-Metrix locations and client sites
- Ability to follow directions, collaborate with others, and handle stress
- Must comply with Information Security and HIPAA policies and procedures
- Must use, protect, and disclose PHI only in accordance with HIPAA standards
Benefits:
- Smart-phone or electronic device capable of downloading applications provided/required for multifactor authentication and security purposes
- Occasional travel to Med-Metrix locations and client sites
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