Accounts Receivable, Contracts Assistant
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Job Description
Accounts receivable and contracts assistant supporting BTS’s behavioral and mental health services. Managing billing, payer contracts, audits, reporting, and revenue-cycle workflows remotely across the United States.
Responsibilities:
- Own and manage all daily, weekly, and monthly billing and accounts receivable operations
- Oversee full-cycle billing for all listed payers, including claim submission, payment posting, reconciliation, denial management, and underpayment resolution
- Review accounts receivable weekly, follow up on outstanding balances, and update deposit and tracking sheets
- Perform charge validation, charge corrections, and ongoing data integrity checks
- Maintain monthly trended hours and payment and revenue summaries
- Prepare accounts receivable, revenue, and payer performance reports for leadership and Contract Fulfillment review
- Track payer performance, denial trends, and reimbursement timelines
- Contact funders to establish and manage Single Case Agreements and pursue new contracting opportunities
- Build and maintain professional relationships with funder representatives and track agreement status
- Prepare and support insurance, internal, FSO, and charge-validation audits
- Ensure compliance with payer, contractual, organizational, and regulatory requirements
- Lead discharge process review and billing closure
- Own and maintain billing workflows across NPA and SimplePractice
- Support appointment verification, billing readiness, and system troubleshooting
- Identify workflow inefficiencies and implement process improvements
- Develop, document, and refine billing and accounts receivable SOPs
- Serve as the primary billing partner to Clinical, Contract Fulfillment, Accounting, Admin, and Operations teams
- Provide guidance on billing requirements, documentation, timing, co-pay, and co-insurance
- Support client billing inquiries, payment plans, and billing education
- Handle escalated client and payer billing inquiries and communicate regarding pending claims, discrepancies, and resolutions
- Maintain professionalism, confidentiality, and a high standard of service
Requirements:
- High school diploma or GED required
- Associate’s or Bachelor’s degree preferred
- Candidate must be US-based
- Reliable internet, personal work computer, and a professional remote work environment
- Ability to work 9:00 am–5:30 pm Pacific Time, with flexibility to work evenings during peak periods
- Ability to work consistently within the Pacific Time Zone
- 3+ years of experience in medical billing, accounts receivable, or healthcare administration
- Experience in an ABA or behavioral health setting strongly preferred
- Strong proficiency in Excel, including formulas, pivot tables, data analysis, and tracking
- Experience with billing systems and EHRs, such as NPA, SimplePractice, or similar
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
- Proficiency in Microsoft Office and Google Workspace
- Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
Benefits:
- 6 paid holidays after one year of employment
- Accrued Sick time
- Shadowing opportunities and hands-on mentorship to build confidence
- Medical, dental, and vision insurance (for employees working 30+ hrs/week)
- 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months
- Aflac supplemental insurance options (for employees working 30+ hrs/week)
- LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
- LifeMart Employee Discount Program: exclusive savings on everyday purchases and services
- Access to tuition and scholarship discounts with partner universities
- Mentorship, training, and growth opportunities
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