Manager, Business Intelligence – Salesforce Administration
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Job Description
Manager, Business Intelligence overseeing Salesforce Administration and reporting strategy at First American Data & Analytics. Collaborating with teams to deliver analytics solutions and drive efficiency.
Responsibilities:
- Lead the design and delivery of dashboards, reporting tools, data pipelines, and self-service analytics solutions across Data & Analytics lines of business
- Plan, prioritize, and manage team initiatives to deliver scalable, technology-driven reporting and analytics solutions
- Serve as a subject matter expert and collaborate with business and technical partners to translate data into actionable insights
- Advise stakeholders through strategic and technical analysis to identify trends, risks, and opportunities
- Ensure reporting standards, governance, and best practices align with enterprise strategy
- Build strong cross-functional relationships to drive efficiency and focus on high-impact initiatives
- Partner with channel leaders to define, refine, and prioritize reporting, data, and CRM requirements
- Manage a team of Salesforce.com certified administrators
Requirements:
- Bachelor’s degree or equivalent combination of education and relevant experience
- 5–7 years of experience in business intelligence, analytics, or reporting
- 3–5 years of experience leading or managing teams
- Proven experience delivering complex reporting and analytics initiatives
- Salesforce certification preferred
- Project Management experience desired, related certification a plus
- Experience in the real estate or title industry a plus
- Strong analytical, strategic, and problem-solving skills
- Solid business and financial acumen, with the ability to translate data into measurable outcomes
- Experience leading complex projects from planning through execution
- Strong communication and stakeholder management skills
- Working knowledge of BI tools, databases, and reporting systems
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word
- Familiarity with HubSpot, Outreach, and Oracle helpful
- Commitment to ethics, compliance, data governance, and security standards
Benefits:
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
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