Manager – Client Onboarding, Implementation
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Job Description
Manager leading client onboarding and healthcare implementation operations at Liberty Dental Plan. Managing complex projects, implementation teams, operational readiness, and scalable process improvements.
Responsibilities:
- Lead and oversee client onboarding, implementation projects, and Market Operations initiatives
- Manage, coach, and develop team members responsible for implementation and client service delivery
- Directly manage strategic, complex, or high-priority implementation projects
- Establish, maintain, and improve implementation tools, templates, documentation, and processes
- Ensure consistent execution of implementation methodologies and best practices
- Monitor project portfolio performance, timelines, risks, and overall client experience
- Partner with cross-functional teams to ensure operational and data readiness for successful implementations
- Identify, mitigate, and escalate project risks, issues, and roadblocks
- Conduct post-implementation reviews and support smooth transitions to account management teams
- Drive process improvement initiatives that enhance efficiency, effectiveness, and scalability
- Support additional operational and business initiatives as needed
Requirements:
- Bachelor's degree in Business, Project Management, Healthcare Administration, or a related field
- 6+ years of experience in implementation, project management, client onboarding, healthcare operations, or a related discipline
- 2+ years of people management or team leadership experience
- Proven experience leading implementation projects and managing multiple priorities simultaneously
- Advanced project and program management expertise
- Strong leadership, coaching, and team development skills
- Exceptional written and verbal communication abilities
- Experience designing and implementing project management frameworks, processes, and tools
- Proficiency with project management platforms, Microsoft Office Suite, and data analysis tools
- Understanding of implementation best practices and the client onboarding lifecycle
- Strong attention to detail with a focus on documentation quality and accuracy
- Ability to balance strategic initiatives with day-to-day operational execution
- Skilled at assessing challenges, resolving issues, and navigating high-pressure client situations
- Must be authorized to work in the United States without current or future employer sponsorship, including F-1 STEM OPT sponsorship
- No relocation assistance or sponsorship available
Benefits:
- Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options, including an HDHP with HSA eligibility
- 100% employer-paid dental insurance
- Low-cost vision coverage for employees and dependents
- 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice
- Short-term disability
- Voluntary benefits, including accident, critical illness, and hospital indemnity insurance
- Generous paid time off, including vacation and sick leave with rollover options
- 10 paid company holidays
- Wellness day
- Company-paid life insurance
- Tuition reimbursement
- Employee perks program
- Flexible work options for eligible positions
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