Manager, Customer Success - LatAm
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Job Description
Manager of Customer Success leading LATAM Customer Success team for fintech Simetrik. Strengthening customer outcomes and scaling team performance across strategic markets.
Responsibilities:
- Lead and develop a distributed Customer Success team across LATAM.
- Act as a strategic partner to the Head of Customer Success.
- Own the quality, consistency, and effectiveness of customer management.
- Balance customer advocacy with strong commercial judgment.
- Represent Customer Success in executive and cross-functional discussions.
- Travel periodically to be close to customers and teams (approximately once per month).
Requirements:
- Proven experience in Customer Success roles within B2B SaaS or enterprise software.
- Demonstrated experience managing and leading Customer Success teams.
- Strong understanding of account growth, renewals, and upsell strategies.
- Ability to evaluate performance objectively and make tough decisions.
- High execution mindset with low tolerance for prolonged underperformance.
- Strong customer-facing presence, including executive-level conversations.
- Comfort operating in ambiguity and fast-changing environments.
- Fluent in Spanish and English.
Benefits:
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 500USD a year for you to invest in learning.
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