Manager, Managed Marketing
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Job Description
Manager of Marketing Success team at Toast helping restaurants enhance their digital marketing operations. Leading a group to implement strategies and optimize customer engagement.
Responsibilities:
- Hire, develop, coach and manage a team of Marketing Success Managers
- Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews, and create career development paths
- Handle escalations and quality: serve as the first line for customer escalations
- Develop and implement innovative ways to work smarter and scale the team
Requirements:
- 8+ years in customer success or marketing
- 2+ years experience successfully leading & managing teams
- Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Enthusiastic about technology with demonstrated technical aptitude
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
- Ability to effectively operate both strategically and tactically
- Hospitality background is a nice to have.
Benefits:
- Competitive compensation and benefits programs
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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