Manager, Operations – Real Estate Services Transformation
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Job Description
Data Analytics Operations Manager improving efficiency and implementing changes at Anywhere Integrated Services. Utilizing data analytics and strategic thinking skills in remote role.
Responsibilities:
- Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need.
- Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center’s services.
- Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in.
- Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments.
- Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution.
- Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance.
- Design and implement satisfaction measures for internal (and possibly external) customers.
Requirements:
- Education: Technical degree in engineering or other science related field.
- Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it.
- Ability to query data (e.g. SQL, SAS) is a requirement.
- Must be able to build decision frameworks using data and translate to financials- cost and revenue.
- Influence & communication: can tell a story with data, is able to sell ideas based on ‘what’s in it for you.’
- Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience.
- At least 3 years’ experience in a process and/or analytics discipline (financial services or manufacturing preferred).
Benefits:
- At Anywhere, compensation varies by knowledge, skills, and experience.
- Bonuses, incentives and benefits depend on the position.
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