Fraud Operations Specialist
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Job Description
Fraud Operations Specialist at Clair investigating fraud and protecting financial access for hourly workers. Collaborating with data across fintech and payroll systems to mitigate risks.
Responsibilities:
- Conduct investigations of high-risk or potential fraud activity, including platform abuse, suspicious financial movement patterns, and unauthorized device access.
- Use an investigative, holistic approach to analyze cases and make confident determinations that are fair, compliant, and risk-mitigated.
- Work across datasets and internal tooling to complete operational tasks including queue management, escalations, and dispute resolution.
- Apply a solid understanding of money movement mechanics — ACH, Card Rails, RTP — and relevant consumer regulations including Reg E, NACHA, and Reg Z.
- Analyze and communicate data trends and patterns clearly to internal stakeholders, translating complex findings into actionable insights.
- Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to investigate cases and surface meaningful signals.
- Creatively solve problems by connecting data across sources to identify patterns that may not be immediately obvious.
Requirements:
- 1–3 years of experience in fraud operations, financial crimes, risk, or a related field
- Investigative mindset with the ability to assess the full picture of a case and make sound, well-documented decisions
- Comfortable working across multiple datasets and internal tools to complete fraud investigations and operational tasks
- Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z)
- Strong analytical skills — able to identify trends and patterns in data and communicate findings clearly and effectively
- Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau
- Excellent written and verbal communication skills with the ability to clearly articulate investigative findings and recommendations
- Bonus Qualifications:
- Hands-on experience with fraud monitoring and investigation tools such as Alloy, Sardine, Sift, or Unit21.
- Prior experience in fintech, payments, lending, or embedded finance.
- Familiarity with dispute resolution processes and chargeback workflows.
Benefits:
- Medical, Dental, & Vision Coverage, with option to extend to your family
- Fully-paid parental leave
- Company-sponsored 401k, HSA, and FSA
- Unlimited vacation for salaried roles, generous PTO for hourly roles
- Work from home setup allowance
- Access to your earnings every day on Clair
- Company-sponsored short-term and long-term disability insurance
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