Analista de Operações
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Job Description
Operations Analyst at Stefanini Group focusing on daily project execution, stakeholder relationship management, and Jira board updates. Requires fluency in English and proactive ownership mindset.
Responsibilities:
- Ser dono(a) da camada operacional do dia a dia em todas as frentes ativas — garantindo que nada fique para trás.
- Manter e atualizar boards do Jira, trackers e planilhas de gestão com base em reuniões, comunicações do PM e interações diretas com stakeholders.
- Criar e atribuir tickets no Jira para novos itens operacionais, acompanhar o fechamento contra prazos e sinalizar itens em atraso proativamente.
- Preparar snapshots mensais e relatórios de conclusão do OKR Brilliant & Basics para todos os times.
- Construir relacionamento de trabalho com Engineering Managers dos times de AI, Assessments, Data, Franchising, Institutional e Mondly.
- Fazer follow-up com EMs e leads para garantir que as entregas sejam concluídas, documentadas e refletidas nas ferramentas corretas.
- Escalar bloqueios e itens não resolvidos para o Program Manager ou Lead Specialist conforme necessário — com contexto e uma próxima ação recomendada.
- Participar de reuniões operacionais e registrar ações, responsáveis e prazos com precisão.
- Documentar fluxos recorrentes, fluxos de dados e processos manuais para suportar a automação futura pelo Developer do time.
- Gradualmente migrar de execução manual para validação e supervisão conforme a automação é introduzida.
Requirements:
- Inglês fluente — escrito e verbal (idioma de trabalho do time).
- Proatividade e autonomia — você age sem esperar ser cobrado(a).
- Forte capacidade de organização — capaz de gerenciar múltiplas frentes sem perder nenhum item em aberto.
- Confortável trabalhando com Engineering Managers e stakeholders técnicos — não precisa ser técnico(a), mas precisa falar a língua deles.
- Experiência com Jira ou ferramentas similares de gestão de projetos/issues.
- Comunicação clara e direta — escrita e verbal.
- Mentalidade de ownership — você trata itens em aberto como seu problema até eles serem fechados.
- Disponibilidade para pelo menos 4–6 horas de overlap diário com o fuso horário europeu (CET/GMT).
Benefits:
- Vale Refeição/Vale Alimentação
- Assistência médica
- Assistência odontológica
- Day Off
- Gympass/ Totalpass
- Auxílio Creche
- Assistência Pet
- Auxílio Combustível
- Auxílio Home Office
- Reembolso Educacional
- Plataforma de saúde online e gratuita
- E-learning - Academia Stefanini com diversos cursos
- Mentoring - Plataforma de Mentoria (Essa é uma oportunidade para conhecer pessoas, desenvolver habilidades e compartilhar experiências.)
- Descontos em instituições para Graduação, Pós Graduação, Idiomas e Cursos
- Vantagens e descontos nos melhores estabelecimentos
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