Manager, Professional Services – Federal
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Job Description
Managing federal professional services for Collibra’s government data solutions. Leading teams, customer delivery, risk management, and services operations for U.S. federal clients.
Responsibilities:
- Lead all professional services roles and functions to support long-term success, adoption, and satisfaction of government clients
- Align services delivery with CPS delivery and customer mission outcomes
- Safeguard account health, revenue, and customer satisfaction by identifying and mitigating technical risk
- Manage services operations and resources, including Engagement Managers and Solution Architects
- Manage project milestones, delivery, goals, utilization, and revenue optimization
- Drive operational excellence and monitor team performance
- Collaborate on go-to-market strategy, sales enablement, customer messaging, pricing, and packaging
- Identify expansion opportunities and support strategic renewals, expansions, and new business
- Engage prospective customers to identify challenges, recommend solutions, and propose delivery roadmaps
- Guide project scoping and level-of-effort estimates
- Monitor implementation lifecycle controls, project plans, status reports, time recording, resource planning, and first-value forecasting
- Advise project teams and customers on milestones, issue resolution, and change management
- Track project success, customer satisfaction, and delivery quality
- Maintain consultative relationships with customer leadership and decision-makers
- Accelerate customer time to value and conduct post-project reviews
- Design and continuously improve the end-to-end customer journey
- Implement customer value-realization frameworks and improve delivery models
- Standardize proactive engagement workflows including onboarding, QBRs, value delivery, and renewal motions
- Identify and implement services process improvements and apply lessons learned
- Lead, coach, mentor, recruit, and retain Engagement Managers and Solution Architects
- Foster accountability, high performance, collaboration, knowledge sharing, and continuous learning
- Develop team performance, training, coaching, and mentoring programs
- Build frameworks for identifying at-risk projects and customers
- Serve as a management escalation point and resolve project obstacles
- Partner with Sales and technical GTM teams to mitigate renewal and churn risk
- Support strategic account risk reviews and handle escalated customer issues
- Lead at-risk project post-mortems and implement preventive actions
- Within 30, 60, and 90 days, learn service roles and offerings, navigate Salesforce, identify and remediate risks, identify process gaps, advise Sales, build reports and playbooks, and execute customer remediation plans
Requirements:
- U.S. citizen residing on U.S. soil
- 5+ years of experience in consulting supporting U.S. federal agencies
- Minimum 2 years of experience managing services teams supporting U.S. federal agencies
- Excellent communication, organization, and stakeholder management skills
- Strong leadership skills collaborating frequently with senior executives
- Knowledge of Data Governance, Data Management, or Data Quality
- Previous military experience
- Active security clearance (Secret/TS/TS-SCI)
- Knowledge of at least two or three of: data governance, data stewardship, master data management, data cataloging, and business rules management
- Understanding of leading PaaS providers, data lakes, databases, and integration platforms used by federal agencies
- Experience with AWS/Azure, Kubernetes, infrastructure, and platform
- Understanding of APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments
- Understanding of data warehousing, ETL, and data integration
- Ability to communicate across business and technical stakeholders and tailor communication to different audiences
- High attention to detail and strong organization
- Customer-focused and accountable for customer success
- Self-starting and willing to learn new software
- Ability to lead senior-level customer discussions representing CPS and services engagements
Benefits:
- Additional commission-based compensation
- Bonus potential
- Equity for eligible roles
- Flex Fund monthly stipend
- Pension/401k plans
- Competitive compensation
- Health coverage
- Time off
- Flexible benefits offerings supporting employees and loved ones through diverse circumstances and life events
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