Manager, Professional Services
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Job Description
Professional Services Manager leading project teams, customer delivery, and escalations for Keyfactor’s cryptographic identity platform. Coaching teams and improving operational performance.
Responsibilities:
- Provide leadership and direction to project teams, overseeing project delivery and customer satisfaction
- Lead by example, demonstrating a bias toward action and achieving business goals
- Establish and maintain strong relationships with key stakeholders to drive collaboration and alignment
- Provide mentorship, coaching, and guidance to team members, fostering accountability, ownership, and urgency
- Serve as the primary point of contact for escalations, providing guidance and resolution
- Own team training and enablement in collaboration with the technical team
- Collaborate with Finance teams to ensure accurate tracking, forecasting, and reporting of project-related metrics
- Represent the Professional Services organization in customer-facing engagements
- Conduct regular project reviews, root cause analyses, and retrospectives to identify areas for improvement
Requirements:
- Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Business Administration, or equivalent experience
- Comprehensive knowledge in a technical, MSP, or software consulting capacity with commensurate leadership experience
- Capability to manage multiple teams, ensure alignment with company goals, and drive performance improvements
- Advanced reporting capabilities with Excel or other BI software
- Previous use of PSA software or other related professional services software
- Excellent managerial and organizational skills, strong decision-making, and resource allocation
- Strong consultative communication skills with customers and internal/external stakeholders
- Proven effectiveness in business troubleshooting and problem-solving
- Confidence speaking to technical, non-technical, and executive audiences
- Strong interpersonal communication and writing abilities
- Up to 25% travel time required
Benefits:
- Second Fridays: a company-wide day off on the second Friday of every month, except November and December due to the holiday schedule; benefit subject to change
- Comprehensive benefit coverage globally
- Paid parental leave
- Comprehensive adoption and fertility support
- Competitive time off globally
- Wellbeing resources
- Wellness allowance
- Free mindfulness app membership
- Wellness Wednesdays
- Global Volunteer Day
- Company non-profit matching
- 3 volunteer days off
- Monthly talent development and cross-functional meetings supporting professional development
- Regular All Hands meetings followed by group gatherings
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