Medical Information Associate, Dutch Language
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Job Description
Medical Information Associate handling Dutch and English medical inquiries for PrimeVigilance, a global pharmacovigilance specialist. Documenting adverse events and supporting regulatory inspections to protect patient safety.
Responsibilities:
- Support the Medical Information team in handling initial adverse event and medical information inquiries
- Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients
- Handle calls in Dutch and English
- Identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
- Track and fully document medical information enquiries in the Medical Information database
- Participate in out-of-hours medical information provision for clients with contracted 24/7 enquiry handling
- Provide management with regular project status and enquiry metrics updates
- Assist with departmental regulatory inspection preparedness
- Participate in pharmacovigilance inspections or audits
Requirements:
- Life science / bio medical background
- Healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
- Customer service or call centre experience preferred
- Comfortable receiving enquiries by phone
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization and multitasking skills
- Good attention to detail
- Strong interpersonal and communication skills
- Advanced English and Dutch skills, both verbal and written
Benefits:
- Remote work option
- Out-of-hours service participation for clients with contracted 24/7 enquiry handling
- Collaborative and supportive work environment
- Flexibility
- Growth opportunities
- Belonging-focused culture
- Opportunity to contribute to patient safety and global pharmaceutical treatment access
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