Medical Information Associate, Dutch
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Job Description
Medical Information Associate handling Dutch and English medical inquiries and adverse-event reporting. Supporting PrimeVigilance’s global pharmacovigilance services that protect pharmaceutical patients.
Responsibilities:
- Support the Medical Information team in handling initial adverse event and medical information inquiries
- Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients
- Handle calls in Dutch and English
- Identify, document, and report adverse events, side effects, pregnancy and special situation events, and product quality complaints within required timeframes
- Track and fully document medical information enquiries in the Medical Information database
- Participate in out-of-hours medical information coverage for 24/7 client services
- Provide management with regular project status and enquiry metrics updates
- Assist with regulatory inspection preparedness and participate in pharmacovigilance inspections or audits
Requirements:
- Life science / bio medical background
- Healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
- Customer service or call centre experience preferred
- Comfortable receiving enquiries by phone
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization and multitasking skills
- Good attention to detail
- Strong interpersonal and communication skills
- Advanced English and Dutch skills, both verbal and written
Benefits:
- Remote work available
- Out-of-hours service opportunity
- Collaborative and supportive team environment
- Growth opportunities
- Diverse and inclusive workplace
- Work with experts in clinical research, pharmacovigilance, and quality consulting
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