Medical Information Associate – Dutch
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Job Description
Medical Information Associate supporting PrimeVigilance’s global pharmacovigilance services through Dutch and English medical inquiry handling. Documenting adverse events and supporting regulatory inspections.
Responsibilities:
- Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients
- Handle calls in Dutch and English
- Identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
- Track and fully document medical information enquiries in the Medical Information database
- Participate in out-of-hours medical information provision for clients with 24/7 enquiry handling services
- Provide management with regular updates on project status and enquiry metrics
- Assist with regulatory inspection preparedness for the company pharmacovigilance system
- Participate in pharmacovigilance inspections or audits
Requirements:
- Life science / bio medical background
- Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
- Customer service or call centre experience preferred
- Comfortable receiving enquiries by phone
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization, and multitasking skills
- Good attention to detail
- Strong interpersonal and communication skills
- Advanced English and Dutch skills, both verbal and written
Benefits:
- Remote work opportunity
- Opportunity to work with a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting
- Growth opportunities
- Flexible and supportive work environment
- Global reach and multicultural workplace
- Meaningful work helping protect patients
- Belonging-focused culture where every voice counts
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