Medical Information Specialist, Spanish & English Speaking
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Job Description
Medical Information Specialist supporting EVERSANA’s life-sciences commercialization services. Handling multilingual drug inquiries, adverse-event intake, product complaints, and medical writing during US hours.
Responsibilities:
- Respond to product information requests through call center staffing and medical communications
- Translate English documents into the target language or vice versa and deliver translated responses by phone or in writing
- Triage and respond to drug information inquiries from healthcare professionals and patients
- Disseminate drug information verbally or in written correspondence
- Identify adverse events and product complaints during customer interactions
- Perform intake to generate initial adverse event and product complaint reports in compliance with company and client SOPs
- Fulfill local regulatory authority requirements for post-marketing adverse event reporting
- Assess what information must be obtained and determine the appropriate depth of information collection
- Write adverse event and product complaint narratives and medical inquiry custom responses
- Coordinate quality-related complaint response processes with Quality Assurance, Regulatory Affairs, and complainants
- Evaluate medical literature and develop written information for healthcare professionals
- Support market and competitive product research, system development, sales training projects, and field liaison activities
- Perform medical writing and assigned on-call responsibilities
- Maintain and improve Medical Communications Call Centre customer service and process metrics
Requirements:
- Life Sciences or healthcare degree or equivalent
- Strong clinical background
- Excellent verbal and written communication skills
- English C1 level obligatory
- Mother tongue fluency in Italian essential
- Strong translation skills
- Fluent English along with Native Spanish
- Brazilian Portuguese is a plus
- Call Center, Medical Information, pharmaceutical industry, and clinical experience, including medical writing, preferred
- Proficiency in Microsoft Word, Excel, and other Windows applications
- Experience with Medical Information Management Systems, Safety Databases, or equivalent preferred
- Ability to work US hours, 9-hour shifts between 2pm and 2am CET, Monday-Friday
- Must be legally eligible to work in the European Union or the UK
- Ability to travel up to 10%
Benefits:
- Home office-based work or European Hub Office
- Remote work option
- Full-time employment
- On-call responsibilities on an assigned basis
- Up to 10% travel requirement
- Equal Opportunity Employer
- Diversity, Equity & Inclusion commitment
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