Medical Transportation Customer Service/Scheduling
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Job Description
Remote Medical Transportation Customer Service/Scheduling position at L42M LLC. Responsibilities include assisting members with transportation issues and collaborating with various departments.
Responsibilities:
- Assist members with transportation to and from appointments
- Ensure those waiting for a ride receive transportation
- Resolve issues with previous appointments
- Facilitate transportation recovery where a scheduled trip has failed
- Assist with benefits eligibility
- Navigate through multiple client systems to ensure accurate processing of ride transportation
- Collaborate with various departments within the company to address and resolve transportation and eligibility issues
Requirements:
- 0-1 year experience
- Hard Drive Space: 40 GB of available space, 60 GB of total space
- Memory: 12 GB of RAM
- Operating System: Windows 11 (fully patched with no pending updates)
- Internet Connection and Speed: Hard-Wired Connection (Not wireless): Minimum 30 mbps download, Minimum 10 mbps upload, Maximum Latency Threshold: 50 ms (milliseconds)
- Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
- Webcam: Required
- USB 3.0 Port: Required for use with USB headsets
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