Member Care Advisor, Spanish Bilingual
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Job Description
Bilingual Member Care Advisor supporting patients with medical supplies, insurance, and Medicare workflows. Resolving inquiries and resupply requests for Better Health’s chronic-care home delivery service.
Responsibilities:
- Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction
- Process resupply orders, service requests, and support tickets accurately and efficiently
- Assist with billing-related questions, payment processing, and insurance coverage queries
- Resolve issues at first contact whenever possible; escalate complex cases appropriately
- Support patients through Medicare workflows and insurance-related processes
- Maintain detailed records within CRM and ticketing systems
- Identify cross-sell opportunities and route qualified leads to the sales team
- Be the voice of the customer internally, advocating for patient needs across product, billing, and operations
- Contribute to FAQ and knowledge content to improve the overall patient experience
Requirements:
- Proven customer support experience, ideally in a healthcare setting
- Spanish fluency (spoken and written) — strongly required
- Healthcare, DME, Medicare, or medical insurance background strongly preferred
- Familiarity with US healthcare system fundamentals, Medicare workflows, and insurance coverage rules
- Strong verbal and written communication skills
- Experience handling complex inquiries and issue resolution
- High attention to detail and accuracy
- Excellent organizational and multitasking abilities
- Self-starter who can problem-solve and prioritize in a fast-moving environment
- Genuine passion for helping people live their best lives
- Must be based in the United States
Benefits:
- Health insurance
- Dental insurance
- PTO accrual
- Fully remote
- W-2 employment
- Opportunity for growth
- Opportunity to join a fast-growing healthcare organization making a real difference for people managing chronic conditions at home
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