Member Experience Program Consultant
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Job Description
Member Experience Program Consultant improving HEDIS preventative screening performance for BlueCare Plus DSNP members. Engaging providers and coordinating wellness events in Tennessee with travel required.
Responsibilities:
- Build relationships with provider offices to coordinate and execute wellness events
- Engage multiple partners (providers, vendors, Member Outreach, Transportation)
- Drive gap‑closure success through event planning, member attendance efforts, and follow‑up reporting
- Monitoring health education programs trending and analysis of findings and making improvements.
- Implementing outreach programs to members and providers to facilitate an increase in the number of preventative health services.
- Supports the planning and execution of community outreach initiatives which focus on improving the Stars quality scores, improving the overall member experience and improving member health outcomes.
- Ensuring quality and performance standards as defined by CMS, BCBSA, BCBST and all accrediting bodies.
- Travel about 50% of the time across Tennessee (with flexibility to choose regions)
Requirements:
- Bachelors degree or equivalent work experience in Business, Public Relations, Marketing/ Advertising, or related field
- 2 years - Experience in the healthcare industry required
- 1 year - Marketing and/or communications experience required
- 1 year - Project management, account management or similar experience required
- 1 year - Experience in a member/customer-focused position is required.
- Demonstrated ability to effectively work with senior leadership teams
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Accuracy and attention to detail
- Capacity to solve problems and manage multiple assignments with critical deadlines
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Strong analytical skills
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
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