Member Success Manager
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Job Description
Member Success Manager at Pavilion overseeing member lifecycle and driving engagement. Focusing on retention and value realization for a global community of go-to-market professionals.
Responsibilities:
- Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion.
- Monitor and manage member health and engagement signals, proactively identifying risk and opportunity across the member journey and developing appropriate interventions.
- Drive retention and renewals through value-based conversations
- Act as a trusted partner and advisor to members, connecting them to relevant peers, programs, and experiences.
- Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience.
- Contribute to developing scalable success practices and playbooks as Pavilion grows.
Requirements:
- 3+ years of experience in Customer or Member Success, Account Management, or Renewals at a subscription business
- Proven experience owning renewals and retention outcomes
- Strong communication skills and comfort engaging with an executive-level audience
- Ability to balance high-touch relationships with operational discipline across a sizable book of business
- Highly organized and comfortable operating in a fast-moving, startup environment where there isn’t always an existing playbook.
Benefits:
- Supportive and kind environment that supports remote employees
- Work within a supportive, nurturing environment that values kindness and collaborative effort
- Ability to positively influence and impact the lives of our members throughout the globe by enabling professional and personal development
- Join a mission-driven organization that prioritizes the professional growth of its members above all
- Engage with some of the brightest minds in various industries and gain insights that can propel your own career forward
- Enjoy the flexibility of remote work along with the opportunity to develop new skills and advance within the company
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