Multi-Modality Field Engineer

Posted 76ds ago

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Job Description

Multi-Modality Advanced Field Engineer meeting daily service repair needs of medical equipment in South Africa. Responsible for driving customer satisfaction and maintaining strong relationships.

Responsibilities:

  • Meeting daily service repair needs of customer’s equipment
  • Driving customer satisfaction through Service Excellence
  • Developing and maintaining strong interpersonal relationships with customer representatives
  • Advanced troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Daily interface with doctors and technicians on equipment status issues
  • Maintaining daily communications with customers
  • Keeping up to date on administrative responsibilities
  • Identifying Sales opportunities and communicate to account team
  • Teaching and assisting other Field Engineers on advanced troubleshooting and technical fixes
  • Maintaining effective quality systems and programs compliant with ISO 9001 standard

Requirements:

  • Qualified to National Diploma or B-Tech Degree level or equivalent
  • 5+ years Field Services experience
  • Comprehensive knowledge of a specific Diagnostic Imaging modality or multi-modalities
  • Proficiency in English
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion

Benefits:

  • Total Rewards designed to unlock ambition by giving boost and flexibility
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities