National Sales Sourcing Center Manager
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Job Description
Sourcing Center Manager leading and mentoring a team to support Hyatt's national sales team. Responsible for managing processes and ensuring timely customer responses across all US time zones.
Responsibilities:
- Recruit, interview, hire, and on-board new Sourcing Specialists as needed
- Maintain and update processes to drive efficiencies, maximize quality, grow revenue capture, and manage costs
- Administer performance management process for the team, including goal setting, assessing individual development plan targets and achievement, annual review process, and coaching/counseling when appropriate
- Actively participate in meeting response time goals, including lead input when necessary, working on customer cases during peak contact periods
- Provide monthly documentation and metrics on team KPI achievements
- Maintain strong team culture and ongoing recognition to ensure the right fit retention
- Demonstrate a commitment to Hyatt’s core values.
Requirements:
- 2+ years of leadership experience in a similar role
- Proficient with Microsoft Word, Excel, and PowerPoint
- Knowledgeable of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, etc.
- Must be highly motivated and organized with the ability to work on multiple tasks simultaneously under time constraints
- Must be open-minded and able to adapt to a fast-paced, changing environment to champion change across the team
- Solution-oriented individual with a proven ability to creatively problem-solve in a dynamic, high-pressure atmosphere
- Must possess strong verbal and written communication skills
- Bachelor's degree in business or hospitality.
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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