Network Support Engineer
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Job Description
Network Support Engineer providing technical support within Cisco and Cisco Meraki environments. Collaborating with users and senior engineers to resolve real-world networking incidents.
Responsibilities:
- Provide technical support through inbound tickets, calls, and emails
- Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
- Support end users and client IT teams in a fast-paced service environment
- Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
- Work within Zendesk and ticketing systems to manage incidents and service requests
- Escalate complex technical issues when necessary while maintaining clear communication with clients
- Collaborate with senior engineers on network troubleshooting and operational improvements
- Maintain professionalism and calm communication during high-pressure situations
Requirements:
- <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
- Strong networking fundamentals, including: TCP/IP Subnetting VLANs Routing DNS DHCP Firewall fundamentals
- CCNA-level networking knowledge
- Hands-on experience troubleshooting networking environments
- Advanced English level (written and spoken)
- Experience working in customer-facing or support-oriented environments
- Ability to work methodically and remain calm under pressure
- Experience handling tickets, incidents, and troubleshooting requests
Benefits:
- 100% remote work—enjoy flexibility while collaborating with a global team.
- Work on real-world digital products at the intersection of business, technology, and data.
- Equipment provided by the company
- Training and certifications funded by the company
- Exposure to enterprise-level clients and global infrastructure projects
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