NOC Administrator
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Job Description
Entry-level NOC Administrator role at Summit handling system and network alerts. Responsible for incident management and ensuring service stability in a 24/7 operational environment.
Responsibilities:
- Monitor infrastructure, network, and application alerts using approved monitoring tools
- Acknowledge, triage, and document incidents in the ticketing system
- Perform basic validation and troubleshooting steps using runbooks
- Escalate unresolved or higher-severity issues to senior NOC or engineering teams
- Support scheduled maintenance windows and routine operational tasks
- Maintain accurate ticket notes and shift handoff documentation
- Follow standard operating procedures and security guidelines
Requirements:
- Enjoy structured processes and working from defined procedures
- Have strong attention to detail and organization skills
- Communicate clearly in written and verbal formats
- Stay calm and methodical when responding to alerts or incidents
- Are comfortable working in a shift-based or 24/7 operational environment
- Are curious about infrastructure, networking, or systems operations and eager to learn
- Exposure to monitoring or ticketing tools (Bonus Points)
- Basic knowledge of networking concepts such as IP, DNS, or TCP/UDP (Bonus Points)
- Familiarity with Windows or Linux environments (Bonus Points)
- Prior help desk, MSP, or technical support experience (Bonus Points)
- Entry-level technical certifications (CompTIA A+, Network+, etc.) (Bonus Points)
Benefits:
- Flexible Time Off (yes, really)
- Health, Dental, and Vision Insurance — with HSA/HRA options
- 401(k) with 4% employer match
- Life Insurance and Long-Term Disability coverage
- Free employee colocation and cloud account
- A fun, casual work environment where you can be yourself
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