Okta Support Engineer
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Job Description
Okta Support Engineer administering secure Okta ICAM solutions for Koniag Government Services. Supporting federal government identity systems, integrations, compliance, and escalated IAM issues.
Responsibilities:
- Provide day-to-day administration, configuration, and support of the Okta platform, including user lifecycle management, application integrations, and authentication policies
- Troubleshoot and resolve ICAM incidents, service requests, and problems while adhering to SLAs
- Configure and maintain SSO, MFA, Universal Directory, Lifecycle Management, and API Access Management
- Integrate Okta with enterprise applications, directories, and third-party services using SAML 2.0, OAuth 2.0, and OIDC
- Support user and application onboarding and offboarding
- Monitor system health, review logs, and proactively address ICAM issues
- Collaborate with security and compliance teams to meet federal standards, NIST guidelines, and Zero Trust principles
- Develop and maintain technical documentation, SOPs, and runbooks
- Participate in Okta change management, including planning, testing, and implementation
- Support audits and compliance reviews with access reports and configuration documentation
- Evaluate and implement Okta features aligned with mission requirements
- Provide Tier 2/Tier 3 support for escalated IAM issues
- Work with Koniag Government Services, an Alaska Native-owned provider of enterprise solutions, professional services, and operational management to federal government agencies
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree
- 3+ years of hands-on experience administering and supporting Okta or a comparable Identity and Access Management (IAM) platform
- Active Secret Clearance required
- Relevant Okta certification(s) required (e.g., Okta Certified Administrator, Okta Certified Professional, or Okta Certified Consultant)
- Exceptional communication skills in English, both written and oral
- Hands-on experience administering Okta, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows
- Strong understanding of SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
- Experience integrating Okta with Active Directory (AD) and/or LDAP
- Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM
- Experience supporting users and applications in a ticketing/ITSM environment, such as ServiceNow or Jira
- Ability to analyze and interpret system logs
- Experience with MFA deployment and policy management
- Knowledge of Zero Trust Architecture principles
- Ability to create and maintain technical documentation, SOPs, and runbooks
- Ability to work independently and collaboratively
- Desired: Experience with SailPoint; federal government IT/ICAM experience; Okta Certified Consultant or Developer certification; PAM; DevSecOps and CI/CD; AWS, Azure, or Google Cloud IAM; Python or PowerShell; CyberArk or Ping Identity; PIV/CAC; ATO processes and SSPs; CISSP, Security+, or other relevant cybersecurity certifications
Benefits:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid parental leave
- Life and disability insurance
- Flexible spending accounts
- Commuter benefits
- Tuition reimbursement
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