SailPoint Support Engineer
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Job Description
SailPoint support engineer administering identity governance systems for federal agencies. Supporting secure ICAM operations, integrations, compliance, and escalated SailPoint issues.
Responsibilities:
- Provide day-to-day administration, configuration, and support of the SailPoint platform
- Manage identity lifecycle, roles, access certifications, and provisioning workflows
- Troubleshoot and resolve ICAM incidents, service requests, and problems within SLAs
- Configure and maintain SailPoint ISC or IIQ features, including RBAC, SoD policies, and automated provisioning/deprovisioning
- Integrate SailPoint with enterprise applications, directories, and third-party services using REST APIs, SCIM, and connector frameworks
- Support onboarding and offboarding of users, roles, and applications
- Monitor system health, review logs, and proactively address issues
- Collaborate with security and compliance teams to meet NIST and Zero Trust requirements
- Maintain technical documentation, SOPs, and runbooks
- Participate in change management, including planning, testing, and implementation
- Support audits and compliance reviews by generating access reports and certification campaigns
- Evaluate and implement new SailPoint features aligned with mission requirements
- Provide Tier 2/Tier 3 support for escalated identity governance and access management issues
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree
- 3+ years of hands-on experience administering and supporting SailPoint IdentityIQ (IIQ) or SailPoint Identity Security Cloud (ISC), or a comparable Identity Governance and Administration (IGA) platform
- Active Secret Clearance required
- Relevant SailPoint certification(s) required
- Exceptional communication skills in English, written and oral
- Hands-on experience administering SailPoint, including identity lifecycle management, access certifications, role management, provisioning workflows, and SoD policy enforcement
- Strong understanding of IGA concepts, including joiner/mover/leaver processes, RBAC, and entitlement management
- Experience integrating SailPoint with Active Directory, LDAP, and enterprise applications via native connectors or REST/SCIM APIs
- Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM
- Experience supporting users and applications in a ticketing/ITSM environment such as ServiceNow or Jira
- Ability to analyze and interpret system logs
- Knowledge of RBAC and ABAC models and their implementation within SailPoint
- Knowledge of Zero Trust Architecture principles
- Ability to create and maintain technical documentation, SOPs, and runbooks
- Ability to work independently and collaboratively
- Desired: federal government IT experience supporting ICAM programs
- Desired: SailPoint Architect certification
- Desired: SailPoint BeanShell/Java scripting experience
- Desired: PAM familiarity, such as CyberArk or BeyondTrust
- Desired: DevSecOps and CI/CD pipeline integration experience
- Desired: AWS, Azure, or Google Cloud knowledge
- Desired: Python or PowerShell scripting
- Desired: Okta, Ping Identity, or ForgeRock familiarity
- Desired: PIV/CAC authentication knowledge
- Desired: ATO and SSP experience
- Desired: CISSP, Security+, or other cybersecurity certifications
Benefits:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid parental leave
- Life and disability insurance
- Flexible spending accounts
- Commuter benefits
- Tuition reimbursement
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