Technical Support Advisor, Polish
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Job Description
Technical Support Advisor providing Polish-language technical support for medical devices at an international healthcare company. Troubleshooting issues and coordinating repairs or replacements remotely from Bulgaria.
Responsibilities:
- Provide technical support for customers using medical devices, including troubleshooting device issues
- Guide customers on product functionality
- Coordinate repair or replacement processes when needed
- Deliver customer support and accurate documentation
- Follow compliance and support procedures
Requirements:
- Polish at C2 level and English at C1 level
- High School Diploma
- Customer Service skills
- Technical Support skills
- Complaint Handling skills
- Troubleshooting skills
- Call Center Experience
- Strong Communication skills
- Problem Solving skills
- Professional experience is preferred but not required.
Benefits:
- Excellent remuneration package based on experience, skills and performance
- Guidance and tools to reach career full potential
- Performance bonus
- Signing bonus
- Monthly meal allowance depending on days worked
- Health insurance through Generali
- Multisport and/or Coolfit cards
- Access to a learning platform
- Remote working model after onboarding requirements
- Relocation support for eligible EU candidates
- Monthly accommodation allowance for 3 months
- Flight, bus or train transportation support for relocation
- And many others!!!
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