Onboarding Coordinator
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Job Description
Onboarding Coordinator scheduling in-home patient assessments for AnewHealth, a pharmacy care management company catering to individuals with chronic needs. Managing calls and correspondence effectively while supporting field personnel.
Responsibilities:
- Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
- Handle inbound calls from both patients and referral sources.
- Accountable for daily and weekly goals for assessments scheduled.
- Communicate effectively with patients.
- Work independently and also as a key member of the entire team.
- Maintaining constant contact with referral sources, field personnel and internal associates.
- Place scheduled assessments on the field representative calendar.
- Document all calls, tasks and appointments in Salesforce.
- Create positive first impression of ExactCare and the unique services we provide.
- Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
- Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
- Other duties as assigned.
Requirements:
- Associate's degree or equivalent experience.
- Previous sales, marketing, or customer service experience.
- Previous outbound/inbound call center or scheduling experience, preferred.
- Previous cold calling experience, preferred.
- Working knowledge of MS Office and Salesforce (or similar software experience).
- Ability to work 11:30am to 8:00pm ET Monday through Friday.
- Knowledge of sales processes, healthcare products and industry, preferred.
- Energetic yet compassionate phone skills required.
- Great problem-solving ability.
- Highly motivational and possesses persuasion skills.
- Ability to stay extremely organized.
- Capable of prioritizing and multi-tasking.
- Self-starter with little to no supervision needed.
- Excellent communication skills; oral, written, facilitation and presentation.
- Proficient in MS Office Suite, Salesforce or similar software.
- Passion to help people and enrich their lives.
Benefits:
- Medical, dental and vision coverage are effective 1st of the month following date of hire.
- Flexible spending.
- Company-paid life insurance and short-term disability.
- Voluntary benefits.
- 401(k).
- Paid Time Off and paid holidays.
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