Customer Onboarding Specialist
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Job Description
Customer Onboarding Specialist managing multiple accounts for restaurant partners and ensuring successful platform onboarding. Advocate for restaurant owners while collaborating with cross-functional teams.
Responsibilities:
- Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
- Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
- Work on projects and initiatives that improve our internal processes
- Impact the Owner platform design by providing relevant product feedback to our engineering team
- Partner and collaborate successfully with cross-functional teams
Requirements:
- Ability to effectively manage multiple accounts, all at various stages of the onboarding journey.
- Growth mindset: you are a lifelong learner and committed to professional growth and development
- Solutions-oriented and can identify issues and take appropriate action/ownership.
- You thrive while working in a fast-paced environment where change is common
- Strong English fluency: Reading, writing, and verbal communication skills. (C1/C2 preferred)
- It’s a plus if you’ve worked in the restaurant industry at least 1 year
Benefits:
- comprehensive health coverage
- unlimited PTO
- extra fun perks!
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